A concise, illustrated guide to professional communication at work, covering:
- Communication levels, from one-to-one conversations to public speaking
- Organizational communication flows: upward, downward, horizontal and diagonal
- Formal and informal channels
- Public and cross-cultural communication
- Diversity, equity and inclusion
- Corporate etiquette and professional conduct
- Phone, email, virtual-meeting and business-dining etiquette
- Negotiation communication techniques
- Career and employability skills
- Active listening and constructive feedback
- Professional social media and digital presence
- A practical communication checklist for everyday use
